Terms and Conditions
Updated: January 2026.
1. Introduction
Welcome to Web Specialist 360. By accessing our website or engaging our services, you agree to be bound by the following terms and conditions. These terms govern the relationship between you (the “Client”) and Neil Dela Cruz – Web Specialist 360 (the “Contractor”).
2. Services Provided
We specialize in web development services, including but not limited to custom website design, responsive development, CMS integration (WordPress/Shopify), e-commerce functionality, and performance optimization. All projects are executed based on the specific scope of work outlined in your project proposal or contract.
3. Client Responsibilities & Timelines
Materials & Content: The Client agrees to provide all necessary text, images, credentials, and feedback in a timely manner.
Project Delays: Web Specialist 360 is not responsible for missed deadlines caused by a delay in Client deliverables. If the Client pauses the project or fails to communicate for more than 30 days, the project may be placed on hold, and a re-engagement fee may apply to resume work.
4. Payment Terms & Fees
To maintain transparency and fair pricing, we operate on a strict “Net Pricing” policy. The amount quoted on your invoice is the exact amount to be received by our agency. The Client is responsible for any transaction charges or intermediary fees.
A. For Local Clients (Philippines)
Fee-Free Methods: We accept Direct Bank Transfer (InstaPay/PESONet), GCash, Maya, and Company Cheques. These methods incur no additional agency fees.
Online Payment Surcharge: Payments made via PayPal or Credit Card are subject to a 6% processing fee to cover third-party merchant costs.
B. For International Clients
Bank Transfer: Please ensure you select “Sender pays all fees” when transferring funds to ensure the full invoice amount is received.
PayPal / Credit Card: We accept international payments via PayPal for convenience. A 6% handling fee will be applied to the final invoice to cover cross-border merchant fees and currency conversion costs.
5. Refunds & Cancellations
No Refund Policy: The Client understands and agrees that once payment is made, it constitutes full and final compensation for the completed work. No refunds will be issued for services that have been rendered to the Client’s satisfaction.
Termination: If a project is terminated prior to completion, the Contractor retains any payments made up to that date in exchange for the work completed.
6. Hosting & Third-Party Fees
Unless explicitly included in your service package, the Client is responsible for all third-party costs. This includes, but is not limited to:
Domain Name registration and renewals.
Website Hosting fees.
Premium Plugin or Software licenses.
Web Specialist 360 is not responsible for site downtime or loss of service caused by expired domains or unpaid third-party accounts.
7. Warranty & Support
We stand by the quality of our code. All website builds include a 30-Day Warranty Period starting from the launch date.
Coverage: This warranty covers technical defects, bugs, or malfunctions in the original design and code delivered by the Contractor.
Exclusions: This warranty does not cover issues caused by Client misuse, third-party actions, hosting failures, or changes made to the code by the Client or other developers after launch.
8. Intellectual Property Rights
Transfer of Ownership: Upon full payment of all fees, full ownership of the website (including code, graphics, and content developed under the agreement) is assigned to the Client.
Retained Rights: Until the final balance is paid, all intellectual property rights remain the sole property of the Contractor.
9. Confidentiality
We agree to treat all Client information—including business operations, customer data, and trade secrets—with the strictest confidentiality. We will not disclose, disseminate, or publish such information to any third party, except as required by law.
10. Limitation of Liability
Web Specialist 360 shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or goodwill, arising out of or in connection with the services provided.
11. Governing Law
These terms and conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts in Quezon City, Metro Manila.
1. Introduction
Welcome to Web Specialist 360. By subscribing to our website maintenance and hosting plans, you agree to be bound by the following terms and conditions. These terms govern the ongoing relationship between you (the “Client”) and Neil Dela Cruz – Web Specialist 360 (the “Contractor”).
2. Scope of Services
The Contractor agrees to provide the specific maintenance services outlined in your active service agreement. Standard maintenance inclusions may comprise:
Hosting Management: Server configuration, speed optimization, and 24/7 uptime monitoring.
Security & Updates: Implementation of SSL certificates, firewall protection, malware scanning, and regular CMS/Plugin updates.
Content Revisions: Minor updates to existing text, images, and functionality.
Backups: Scheduled weekly and monthly backups of website files and databases.
Technical Support: Troubleshooting glitches, broken links, and email configuration issues.
Exclusions: Unless explicitly included in your package, the following services are considered out of scope and may incur additional charges:
New feature development or major structural redesigns.
Off-Page SEO (Backlink building), Google Ads, or Social Media Management.
SaaS Management (e.g., configuring HubSpot, Mailchimp, etc.).
3. Response Times & Requests
Turnaround Time: We strive to accommodate all reasonable maintenance requests and provide an estimated timeframe for completion within 24 hours.
Scope Creep: Any requests that significantly exceed the agreed maintenance hours or resources will be communicated in advance. No additional work will be performed without the Client’s approval of the extra costs.
4. Payment Terms & Fees
All maintenance plans are billed on a monthly basis. To maintain transparency, we operate on a strict “Net Pricing” policy.
A. Billing Schedule
Invoicing: Invoices are issued on the 1st day of each month.
Due Date: Payment is due immediately upon receipt to ensure uninterrupted service.
Suspension: If payment is not received within seven (7) days of the invoice date, the Contractor reserves the right to suspend hosting and maintenance services until the balance is cleared.
B. Fee Structure The amount quoted on your invoice is the exact amount to be received by our agency.
Local Clients (Philippines): We accept Direct Bank Transfer, GCash, Maya, and Company Cheques with no additional fees.
International Clients & Online Payments: Payments made via PayPal or Credit Card are subject to a 6% processing fee to cover third-party merchant costs and currency conversion. International Bank Transfers must be sent with “Sender pays all fees” selected.
5. Refund Policy
We offer a limited refund window for new maintenance months:
7-Day Window: If you are dissatisfied with the service, you may request a refund in writing within one (1) week of the service start date.
Refund Amount: Upon approval, the Client will be eligible for an 80% refund of the total amount paid.
Finality: After the one-week period, no refunds will be issued for any reason. Refunds are not available for past months of service.
6. Term & Termination
Ongoing Agreement: This agreement remains in effect on a month-to-month basis until terminated by either party.
Notice Period: Either party may terminate the agreement by providing 10 days written notice prior to the next billing cycle.
Upon Termination: The Contractor is obligated to provide the Client with a final full backup of the website files and database upon the conclusion of the contract.
7. Limitation of Liability
Service Interruptions: The Contractor is not liable for downtime or interruptions caused by “Force Majeure” events (e.g., natural disasters, acts of government) or third-party service failures beyond our reasonable control.
Client Access: The Contractor is not responsible for errors, crashes, or security breaches caused by the Client (or the Client’s employees) making unauthorized changes to the hosting configuration or website code.
Liability Cap: The Contractor’s total liability is strictly limited to the amount paid by the Client under the agreement for the specific month in dispute.
8. Confidentiality
The Contractor agrees to maintain the strict confidentiality of all Client data, including customer lists, trade secrets, and proprietary business information. Access to the Client’s server and data is strictly limited to authorized personnel for maintenance purposes only.
9. Governing Law
These terms and conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts in Quezon City, Metro Manila.